Policy

Our Customer policy 

  1. RETURN & REFUND POLICY

Return & Refund Policy

At LUTAM Farms, we are committed to delivering high-quality, fresh, and safe food products.

Due to the perishable nature of our products, all sales are generally final, and we do not accept returns once items have been delivered.

Eligible Refund/Replacement Cases

We may offer a refund or replacement under the following conditions:

  • Items delivered are damaged, defective, or contaminated
  • You received the wrong order
  • Products are spoiled before the stated shelf life

Reporting an Issue

To qualify:

  • Notify us within 24 hours of delivery
  • Provide clear photo/video evidence
  • Contact us via: [Email/Phone/WhatsApp]

Resolution

Once verified, we will:

  • Provide a replacement, or
  • Issue a refund via the original payment method within 3–7 business days
  1. CANCELLATION POLICY

Order Cancellation Policy

Customers may cancel orders under the following conditions:

  • Orders can be cancelled before processing or dispatch
  • Once an order has been processed or shipped, it cannot be cancelled

How to Cancel

To cancel an order, contact us immediately via:

  • Email: lutamfarms@gmail.com
  • [Phone/WhatsApp]

Refund on Cancelled Orders

  • Approved cancellations will receive a full refund
  • Refunds are processed within 3–7 business days
  1. TERMS OF SERVICE

Terms of Service

Welcome to LUTAM Farms. By accessing or using our website and services, you agree to the following terms:

  1. Use of Our Services
  • You agree to use our platform for lawful purposes only
  • You must provide accurate and complete information when placing orders
  1. Products & Availability
  • All products are subject to availability
  • We reserve the right to limit quantities or discontinue products at any time
  1. Pricing & Payments
  • All prices are listed in ₦ (Naira) unless otherwise stated
  • Payments are processed securely via trusted payment providers (e.g., Paystack)
  • We reserve the right to adjust pricing without prior notice
  1. Delivery
  • Delivery timelines are estimates and may vary due to logistics or external factors
  • Customers must provide accurate delivery details
  1. Refunds & Cancellations
  • Governed by our Refund & Cancellation Policy above
  1. Limitation of Liability
  • We are not liable for:
    • Delays caused by third-party logistics
    • Issues arising from improper storage after delivery
  1. Intellectual Property
  • All content on this website (text, images, branding) belongs to Lutam Farms and may not be used without permission
  1. Changes to Terms

We may update these terms at any time. Continued use of our website means you accept any updates.

      Privacy Policy 

PRIVACY POLICY – LUTAM FARMS

 

At LUTAM Farms, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a purchase.

  1. Information We Collect

We collect only the information necessary to provide you with quality products and services.

Personal Information

  • Full Name
  • Email Address
  • Phone Number
  • Delivery Address

Payment Information

All payments are securely processed through Paystack.
We do not store or have access to your card or banking details.

Technical Information

  • IP address
  • Device and browser type
  • Website usage data (via cookies)
  1. How We Use Your Information

At LUTAM Farms, your information is used to:

  • Process and deliver your orders efficiently
  • Communicate order updates and customer support
  • Improve our products, services, and website experience
  • Share relevant updates or promotions (only with your consent)
  1. Sharing of Information

We respect your privacy and do not sell or rent your personal data.

Your information may only be shared with:

  • Trusted payment processors (e.g., Paystack)
  • Delivery and logistics partners to fulfill your orders
  • Regulatory authorities when required by law
  1. Data Security

We take appropriate measures to protect your personal information against:

  • Unauthorized access
  • Loss or misuse
  • Alteration or disclosure

Your trust is important to us, and we are committed to safeguarding your data.

  1. Cookies

Our website uses cookies to:

  • Enhance your browsing experience
  • Understand how users interact with our site
  • Improve functionality and performance

You can manage or disable cookies through your browser settings.

  1. Your Rights

You have the right to:

  • Request access to your personal data
  • Correct or update your information
  • Request deletion of your data (where applicable)
  • Opt out of marketing communications at any time
  1. Data Retention

We retain your information only as long as necessary to:

  • Complete your transactions
  • Meet legal and regulatory requirements
  • Improve our services
  1. Third-Party Links

Our website may contain links to external sites. LUTAM Farms is not responsible for the privacy practices of those websites.

  1. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Updates will be posted on this page.

  1. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

📧 Email: lutamfarms@gmail.com
📞 Phone: +2348066490452

🌿 Our Commitment

At LUTAM Farms, we are not only committed to providing nutritious, high-quality food products, but also to ensuring that your privacy and trust are protected at every step.